It’s Not Always Easy Doing The Right Thing All The Time

We all know what we “should” do to run a project. Putting the right structures and processes in place. Getting the proper authorizations and doing communication and stuff. But sometimes we are operating in unknown organizations. Sometimes we think we have the right authority, but in reality we don’t. Sometimes we just get a team …

Reduce Interventions: Mess Less With Your Team

When intervening your team, you are changing their behavior. By asking them over and over again how they are doing against the plan, you are changing their responses. Even some well intended interventions can make things worse: “Seagull coaching (dive in, dump on people and dash off), the most common form of coaching, just makes …

Shock Therapy: Turning A Beginner Into A Freestyler?

Last week I was chanting … “We need: Freestylers!” “We need people that can use any technique, any mindset, any approach at the right time.” One concern was raised by Craig Brown: “Freestyling is for experts. Beginners need guides.” or, as Akshay put it: “Expert chefs can freestyle. Normal people need recipes.” But how do …

Consultative Selling And Customers’ Needs Identification

A year ago I published a series of postings on this blog about “The Fish Pond“-metaphor. Its purpose is to make some sense of complexity, humans, projects and globalization. I wrote the series together with dr. Ali Anani. This great experience shaped the way I currently think about complexity and human networks. He recently published …

Does Transparency Lead To More Ethical Behavior?

We are working with people from all over the world. Globalization goes together together with an increase in transparency of reputations. The Internet introduced deadly transparency. The flattened and connected world makes sure reputations spread faster than you can say “Slartibartfast”. With an increase in geographical and cultural distance the aspect of “trust” becomes all …